If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. Benefits and job security are a plus also. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) Customers may also cancel via the MARTA website @
A MARTA Mobility Service Agent will explain the service and/or mail an application. The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. If customers travel with a PCA, they may travel with one companion in addition to their PCA. MARTA is a stable in Atlanta and people stay with them till retirement. The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). Parking Availability; Parking Fees; Key Parking Status; More. 3. You willstill have the optionof goingintovoicemail. Indicate the type of mobility aid used, and if the lift is required. Please tap your Breeze card within 30 days of purchase to activate reload value. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. 2424 Piedmont Rd, NE 30 Alabama St., SW
404-848-5826. Click this link[
It is strongly recommended that a customer using a manual wheelchair have attached footrests. Riders' Advisory Council; MARTA HOPE Program; . Customers with inoperative wheelchairs cannot be transported. MARTA is diligently working to fill these positions as soon as possible and we have. Service cannot be provided earlier, later or on days when regular MARTA service is not available. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." We don't offer Reduced Fare versions of any of our pass programs. Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. 404-848-5389, or mobilitycertification@itsmarta.com,
Indicate the use of a service animal, if applicable. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station
The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. The Travel Training program is a short-term, personalized service designed to help individuals learn to use MARTAs buses and trains independently. The fax number for Mobility Eligibility is 404-848-6900. It is the operators responsibility to ensure that mobility aids are safely secured. MARTA Mobility Appeals Panel
Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. 404-848-5826. Inconvenience in using the fixed route system is not a basis for eligibility. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. The customer has ten (10) days from the postmark date of the written notification to appeal a pending suspension. Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs MARTA's Fixed Route services include bus and rail transit services.
No-Shows that are not within the customers control will not be counted against the customer (i.e. If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time.
Travel Companions are subject to the regular MARTA Mobility fare. 4. Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. Please complete the
Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. Call 404-848-5000 and start your Balance Protection. The goal: make life simpler for all our employees. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times:
Please make sure all personal items are safely secured and out of the way of other customers. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. Individuals may forward the completed application in the following ways: Via Mail:
To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). MARTA Mobility service is curb-to-curb. Riders' Advisory Council; . Reservation or MARTA Mobility Agents name, if concerning a telephone conversation
Visit our MARTA Mobility page to see the qualifications for this service. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. MARTA Customer Experience. . Customer Service. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. Five Points Lost and Found Office is temporarily closed. Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. 1. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! 2424 Piedmont Road, NE
MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. The customer must prioritize either the Drop-off or Pick-up time when making a reservation. The fax number for Mobility Eligibility is 404-848-6900. Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. that the online Mobility application is currently unavailable. 6. Customers may travel with one companion. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. Local, Express, . It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. University Program. Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. Customer Guides and other written materials are available in alternative formats. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. Please indicate if no return trip is necessary. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. Atlanta, GA 30324-3330, Via Fax:
We apologize
Lost Item Inquiry Formfor lost items. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator
The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. 4. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. Customers have ten (10) days from the postmark date of any written notification to dispute any no-show infractions. The position pays very well also. MARTA Mobility
Customers must have correct fare immediately upon boarding in order to ride. Name, address and telephone number
Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. MARTA is offering up to $8 off Uber and Lyft rideshare trips Monday-Friday, 4 a.m. to 6:30 a.m. (to address early morning gaps in MARTA service areas). MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. Should an application be denied, the applicant has the right to appeal. All fare types must be loaded on a MARTA Mobility Breeze
Mobility Bus
For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. Operators cannot make change. Customer Service. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Solicitation or selling goods or services without the express permission is prohibited. 404-848-5826. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. *Unlimited rides for consecutive days beginning first day of use. At a Breeze Vending Machine in any MARTA rail station. Five Points Lost and Found Office is temporarily closed. Atlanta, GA 30324. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station
Is a shared ride, advanced reservation mode of public transportation. MARTA Police (Non-Emergency) 404-848-4900. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. Mobility Operators are prohibited from administering medication. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. 5. Operators are not permitted to handle service animals. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. If a card has been confiscated due to usage by any unauthorized property. Also, only you are allowed to use your Reduced Fare Breeze Card. Riders' Advisory Council; . 2. MARTA Mobility. MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. The application allows for the following online: Please contact
After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. Text Only September 2022 Mobility Newsletter, Text Only_May 2022 Mobility On-the-Move Newsletter, July 2022 Mobility On-the-Move Newsletter, Text Only_July 2022 Mobility On-the-Move Newsletter. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times:
The operator will not carry packages through the door. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make.
MARTA reserves the right to conduct in person interviews and to perform functional assessments prior to making all final eligibility determinations. 404-848-5826. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. 2424 Piedmont Road, NE
The assigned Mobility bus is scheduled to arrive during this time.
CCRs will provide a Ready Time when the trip request is confirmed. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. Customer must arrive at work, school or appointment no later than 8:00 AM. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. 2. 3. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. PCAs travel at no cost when accompanying the eligible customer. The assigned Mobility Bus is scheduled to arrive during this time. The goal: make life simpler for all our employees. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. To qualify for one of our Reduced Fare Breeze Cards, you'll have to do the following: The initial card is free, and your first replacement is only $2. Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Visit our MARTA Mobility page to see the qualifications for this service. Small strollers or carts must be securely held and not block aisles or passageways. It is your responsibility to maintain the Breeze Card in good, useable condition. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. Customers will be asked to leave a voicemail with their name and phone number. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). For example, a person may be able to reach bus stops that are no more than three blocks away, and where there is a safe, accessible path of travel, but she may require paratransit if distances are greater than three blocks, or if there are path of travel obstacles such as steep hills, deep snow or ice, or other obstacles. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. Customers can confirm and cancel future trips through the automated system and the MARTA website. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents.
MARTA Mobility. However, customers should contact the local transit authority to confirm scheduling rules and regulations. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). Claim your pass with the appropriate voucher links above.
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